Our People

Quality begins with the people that are hired and how they are trained

A better trained staff ensures fewer quality issues

Our experienced staff is able to provide superior service for our clients' programs. Our Agents are sharply focused to ensure we are ready to satisfy the varied needs of each client.

Our first step is to ensure applicants have verifiable references

Applicants must pass a preliminary test to qualify for interview scheduling

There is a minimum of two interviews for all applicants before hiring

Once hired, applicants go through two days of classroom instruction and two weeks of on the job training

We would like the opportunity to earn your respect and trust

The People We Hire:

  • Are sincere
  • Are honest in voice and character
  • Are persistent but not belligerent
  • Are prompt and able to work hard
  • Are lively voice and attitude
  • Possess listening skills and attention to detail
  • Are dedicated to perform their best
  • Have the ability to establish successful rapport on the phone
  • Desire to perform the best they can in all aspects of their job