Essential Training

Our telephone agents are trained to replace and to acquire an additional direct request name in a courteous, brief, and productive manner.

Better training means fewer quality issues.

Quality begins with the people that are hired, and how they are trained.

Our first step is to ensure applicants have verifiable references.

Our applicants must pass a preliminary test to qualify for interview scheduling.

There is a minimum of two interviews for all applicants before hiring.

Once hired, applicants will go through two days of classroom instruction and two weeks of on the job training.